Technical Support

Join us on ZOOM:


  1. A few minutes before the designated time, go to: ZOOM
  2. If you have already uploaded Zoom, you will be asked for the meeting id #, use 719-471-4556
    If you have not used Zoom before, you will be prompted to do download the app.
  3. Click on "join" and you'll be live with us — It's that easy!

Zoom now has us using a password and entering through a waiting room. Enter password: Fillmore20. Once you are in, you have to wait for admin to manually click you in. This takes a little time. We are opening the room at 9:30am to give you a chance to enter early. When you enter, please make sure your mic is off and your camera is off (until service actually starts).



IF YOU HAVE NOT USED ZOOM BEFORE:

With Zoom, you can connect with full video and audio interactivity. Our most interactive connection will be through Zoom Meetings, so it's important to get online with this app. This free application can be installed on a PC or Mac equipped with camera and microphone — or on a smartphone.


To download Zoom on your computer, go to: ZOOM, select "Join a Meeting" from the menu bar (on the top, right) and if you don’t already have the application on your computer, it will start the download process (you'll need to approve its installation).


To download to your smartphone, visit: PlayStore (Android) or AppStore (Apple), search “Zoom”, install and open the app to "Join a Meeting".


On both the computer and smartphone, when its time for a meeting, you can open the app and click on “Join a Meeting”. You will be prompted for a Meeting ID — use 719-471-4556 (our Unity Spiritual Center phone number). Then you will be in!


Once you are in our ZOOM meeting

You will be prompted to select "Use computer audio" and "Join with video". Once selected, you'll come into the meeting room and see everyone else that has "joined with video". By moving your cursor around the screen or touching the video window, a "button bar" will appear at the bottom of the screen. There you will be able to turn on or off your audio with the mic icon and, separately, your video with the camera icon while still viewing the presentation and the others that have their video turned on.


The meeting room will be opened at 9:30 am on Sundays to allow you to test your connection, camera and microphone. The mic icon has an "up arrow" next to it, selecting it will allow you to select "Test speaker and microphone". Two buttons presented in that dialogue, each selected separately, will play your speakers and test your microphone by recording and playing back your voice. 


PHONE IN —

If you choose to interactively connect with audio only, you may call in at 877-8530-5257 US Toll-free or 888-475-4499 US Toll-free. You will be asked for a meeting ID. The meeting ID is the same as our Unity Spiritual Center phone number: 719 471 4556


Whenever possible, our Sunday Services will be recorded and made available through Facebook. Zoom is experiencing a lot of use at this time so we cannot guarantee access or recording. We look forward to having you joining us. And in this time of changes to our day-to-day lives, know you are blessed — all the time!



We have limited resources available to provide tech support,
we ask you to take the following steps before sending in a tech support request:

  • Watch the Zoom video below.

  • Call a friend or family member who is technically inclined.

  • Take your time. Everything new may be challenging at first but this really is a simple process.

If you still need assistance, please email Crys at Unity@unityrockies.org, with subject as: Tech support, our call the office at 719-471-4556. Know we are doing our best to make everything run smoothly!



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